Customer Pickup Rental Agreement
Effective September 15, 2026
This agreement applies specifically to customer pickup and will-call orders from Primo Party Rentals. If it conflicts with the general Rental Terms & Policies, this pickup agreement controls for the pickup order.
Primo uses identity verification, required payment, a signed pickup agreement, and documented release and return counts. Identity verification does not reduce or cap the renter's responsibility for cleaning, late returns, damage, loss, or missing items.
Identity Verification & Named Renter
The renter must complete identity verification through Stripe using a valid government-issued identification document. Primo receives the verification result, not the identity-document image through this website. The verified renter is responsible for the order and must be present at pickup unless Primo approves another pickup person in writing before release.
Reservation, Payment & No Deposit
A pickup request does not reserve inventory. Equipment is reserved only after Primo confirms availability, the customer accepts the final order, and required payment is completed. No refundable security deposit is collected for a verified pickup order.
Card Authorization & Additional Charges
Payment is processed through Square or another service identified by Primo. Primo does not store complete card details on this website. By electronically signing this agreement and completing the payment authorization, the renter authorizes Primo, to the extent supported by the payment provider, to charge an authorized card on file for the cleaning, late-return, repair, replacement, missing-item, and extended-rental amounts described in this agreement. If a direct charge is not available, Primo may issue an invoice, and the renter remains responsible for prompt payment.
Pickup & Return Window
Standard pickup is Friday from 1:00 PM to 6:00 PM, and standard return is the following Monday from 1:00 PM to 6:00 PM, at Primo Party Rentals, 11500 Pellicano Dr, Suite A-7, El Paso, TX 79936. Alternate times require Primo's written approval. The return is complete only after all equipment has arrived at the warehouse and the return count and inspection are recorded.
Custody & Responsibility
The renter is responsible for every item from the time it is released until Primo completes the warehouse return count and inspection. This responsibility includes theft, loss, weather exposure, misuse, vandalism, missing pieces, and damage occurring at the event site or during transportation.
Return It Clean — 30% Cleaning Fee
Chairs and tables must be returned wiped down and dry, free of food, drink, tape, adhesive, cake, wax, grease, mud, grass, and other event residue. Games must be returned clean, dry, and complete with all pieces. When equipment is returned soiled and requires cleaning by Primo, the renter will be charged a cleaning fee equal to thirty percent (30%) of the rental subtotal. The cleaning fee is not a damage waiver and does not cover stains, breakage, missing parts, or damage that requires repair or replacement.
Late Return & Extended Rental
Equipment not returned by the end of the confirmed return window is charged twenty-five percent (25%) of the rental subtotal per calendar day or portion of a day, with a minimum charge of $25.00 per day, until every item is returned. Additional losses caused by a late return, including interference with another confirmed order, may be charged when permitted by law.
Damage, Loss & Replacement Value
Missing, broken, permanently stained, water-damaged, or otherwise unusable equipment is charged at the repair cost or the replacement value shown on the confirmed order or equipment-release record. Replacement value is the cost to return an item to rentable service, not the item's rental price. The renter's responsibility is not limited by the rental subtotal or by the absence of a security deposit.
Transportation & Safe Use
The renter must provide a clean, dry, and suitable vehicle or trailer and is responsible for safely loading, securing, transporting, unloading, and using the equipment. Primo may refuse release when the vehicle, weather, or loading plan could damage equipment or create an unsafe condition.
Release Count, Return Count & Inspection
The renter must review item quantities and visible condition before leaving the warehouse. The signed release count records what entered the renter's custody. Primo's documented return count and condition inspection determine whether items are missing, soiled, damaged, wet, or incomplete. Concerns about either count must be raised before the applicable warehouse record is finalized.
Electronic Signature & Records
Typing the verified renter's legal name and selecting the required acceptance checkbox constitutes an electronic signature. Primo may retain the signed terms version, acceptance time, Stripe verification-session reference, order details, and related release and return records as evidence of the transaction.
Cancellations & Remaining Terms
Unless the confirmed pickup order states otherwise, Primo's general cancellation, safety, dispute-resolution, and other rental terms apply. This pickup agreement replaces only conflicting customer-pickup, refundable-deposit, cleaning-fee, late-return, and release-and-return provisions.
Questions
Questions may be sent to info@rentwithprimo.com or (915) 201-0744 before the order is accepted.