Rental Terms, Policies & Liability Agreement

Deposit & Booking

A non-refundable deposit equal to fifty percent (50%) of the total rental amount is required at the time of booking to reserve equipment and secure the event date. The remaining balance is due no later than three (3) calendar days prior to the scheduled event.

Rental Duration

Standard rentals are for a twenty-four (24) hour period unless otherwise agreed to in writing.

Delivery & Pickup

Deliveries and pickups will occur within a three (3) hour window agreed upon in advance. Primo Party Rentals is not responsible for delays caused by customer inaccessibility, locked gates, or unsafe or obstructed access.

Payment Methods & Authorization

Payment may be made via Square (credit/debit), Zelle, Cash App, or cash (by prior arrangement). Customer authorizes Primo Party Rentals to retain a valid payment method on file for the purpose of charging additional fees related to damages, missing items, excessive cleaning, extended rental time, or access delays.

Setup & Access Requirements

Setup and takedown services are available as an optional add-on unless otherwise specified. Customer is responsible for providing clear, safe, and accessible setup areas. Stairs and elevators are not serviced. Long carry distances (greater than 25–30 feet) may incur additional fees.

Customer Responsibility

Customer assumes full responsibility for all rental items from the time of delivery until retrieval, including loss, theft, damage, misuse, weather exposure, or vandalism. Candles are prohibited on rented linens. Candle wax damage will result in a $50 cleaning fee per affected item.

Cleaning, Damage & Loss

All items must be returned in clean, rentable condition. Customer is liable for full replacement cost of any damaged, broken, lost, or stolen items.

Party Games

Customer is responsible for safe use of games. Missing or damaged game pieces will be billed at replacement cost. Games must be returned complete, clean, and dry.

Electronics & Audio Equipment

Customer is responsible for the safe and proper use of all electronic and audio equipment, including speakers, microphones, amplifiers, and related components. All electronics must be protected from rain, moisture, and direct sun exposure at all times during use, and must be operated only on a dedicated, grounded, GFCI-protected outlet unless alternate power arrangements have been approved in advance by Primo Party Rentals. Customer is liable for the full repair or replacement cost of any electronic equipment damaged due to water exposure, power surges, incorrect voltage, overloaded circuits, or misuse. Outdoor use requires weatherproof covering provided or approved by Primo Party Rentals; equipment left uncovered during rain or high humidity is considered customer negligence.

Evaporative Coolers & Climate Equipment

Customer is responsible for providing continuous access to a standard water source and a dedicated 15/20-amp electrical outlet for evaporative coolers, heaters, and other climate control equipment for the full duration of the rental. Units must not be operated without an adequate water supply. Damage caused by running a unit dry, freezing temperatures, improper drainage, unauthorized relocation, or operation outside manufacturer guidelines is the Customer's responsibility and will be billed at repair or replacement cost. Climate equipment must maintain clearance from tents, linens, and flammable materials per manufacturer safety guidelines, and Customer is responsible for refilling water reservoirs as needed unless a refill service has been purchased as an add-on.

Cancellations

• Cancellations seven (7) or more days before the event: Refund of amounts paid beyond the deposit
• Cancellations three (3) to six (6) days before the event: Fifty percent (50%) refund of amounts paid beyond the deposit
• Cancellations within seventy-two (72) hours of the event: No refunds

Weather & Rescheduling

Weather-related reschedules requested at least twenty-four (24) hours in advance may transfer the deposit to a new available date, subject to inventory availability. Weather reschedules do not qualify for cash refunds.

Safety & Right to Refuse Service

Primo Party Rentals reserves the right to refuse setup or initiate early takedown if weather or site conditions are unsafe, including but not limited to high winds, flooding, hail, or unstable ground.

Trash & Haulaway

Trash and haulaway service is available as an add-on. Trash must be bagged and placed in provided containers. Additional cleaning fees may apply.

Permits

Customer is responsible for obtaining all required permits or approvals for use of rental equipment.

Photos

Primo Party Rentals may photograph event setups for marketing purposes unless client opts out in writing.

Delays

A delay fee of $25 per fifteen (15) minute increment applies if access is delayed beyond scheduled time.

Insurance

Primo Party Rentals is fully insured.

Dispute Resolution

Any disputes arising from this agreement shall be resolved through mediation prior to legal action. Venue shall be El Paso County, Texas.